Support
Help with CantoPass, the Hong Kong Cantonese app for iPhone and iPad.
Email support@cantopass.com. Please include your iPhone or iPad model, iOS version and what you were doing when it happened. A screenshot helps a lot.
Tones and your voice
The tone graph doesn't react to my voice.
Check that microphone access is on in Settings › CantoPass, then speak clearly and close to the device. Your voice is analysed on your device and never recorded or sent anywhere.
Why should I calibrate my voice?
Everyone speaks at a different pitch. Calibrating (Tones tab, about five seconds of reading aloud) teaches the app where your own high and low are. Until you do, it can only check the shape of each tone, not whether it's high or low enough.
Does Cantonese have six tones or nine?
Six distinct pitches. The traditional count of nine adds three "entering tones" for syllables ending in -p, -t or -k, like 一 jat1 and 食 sik6. They use the same pitches as tones 1, 3 and 6, just cut short, so Jyutping and CantoPass write them with those numbers.
Using the app
I can't hear any audio.
Turn the volume up and check the silent switch or Silent Mode. The Cantonese audio is built into the app, so it works offline.
What are the five dots next to words in my word bank?
They show how well a word has stuck. Each review you get right adds a dot, up to five. A miss starts it again, and the word comes back for review sooner.
Where are the phrases I've hearted?
In the Me tab, under Saved phrases. On iPad they're also in the sidebar.
How do I unlock the mini-games?
Earn XP from lessons and reviews to rank up. Each new rank unlocks a game. Tap the Rank & games card on the Learn tab to see what's next.
iPad and Apple Pencil
Can I write characters with Apple Pencil?
Yes. On iPad the writing pad works with Apple Pencil, with ink that responds to pressure, and you can rest your palm on the screen. Double-tap the Pencil (or squeeze an Apple Pencil Pro) to undo a stroke. If your finger won't draw, turn off "Only Draw with Apple Pencil" in Settings › Apple Pencil.
Are there keyboard shortcuts?
With a keyboard attached, number keys choose answers, Return checks or continues, and ⌘Z undoes a stroke when writing.
Kids mode
How do I leave Kids mode?
Tap the ✕ in the top corner, then press and hold the button for three seconds. That keeps little fingers inside Kids mode.
Progress and devices
Will I lose my progress if I delete the app or change phones?
If you're signed in to iCloud, your progress is kept in your iCloud account and comes back when you reinstall or sign in on a new iPhone or iPad.
How do I start again?
Go to the Me tab and tap Reset all progress.
A word or tone looks wrong.
Please tell us. Every phrase is checked, but corrections from Cantonese speakers are always welcome.
Privacy
CantoPass collects no personal data. Read the full privacy policy.